Every record in your stack represents a real case. We review, organize, and summarize medical records — configured to your exact format, reviewed by hand, and delivered on the turnaround your case needs.
Human-reviewed record review, organization, and chronologies — configured to your workflow, for plaintiff and defense teams across personal injury, workers' comp, and insurance defense.
Four workflows, four sets of volumes and priorities — configured at onboarding and maintained from there.
We configure your chronology template at onboarding — your columns, structure, and citation style. Every file after that returns in your format.
We manage intake-to-output for TPAs and carriers — deduplication, chart review, and claims documentation. Your adjusters get clean, decision-ready records.
Supporting IME preparation, peer review, and hospital record audits with clean, organized record sets.
Handling both sides of the claim, with multi-year treatment histories and disability documentation handled to the same standard.
Each service is available independently or as part of an end-to-end workflow configured around your practice.
A complete, source-linked timeline of medical events. Sorted chronologically, formatted to your specification. Pre- and post-incident separation is standard.
A plain-language summary written for attorneys, adjusters, and reviewers. Connects the clinical record to the case theory.
Structured summaries of expert, treating physician, and fact witness testimony — organized for cross-examination and trial prep.
Paginated, indexed, and bookmarked records sorted by provider, date, or specialty for fast navigation.
Review of treatment records, billing codes, and charges for accuracy, consistency, and compliance.
Organized exhibits, chronologies, and record packages so your team walks into trial prepared.
Fully completed, accurate fact sheets for mass tort and class action filings, handled at volume.
Line-by-line review to identify key findings, treatment gaps, and case-relevant details across any file type.
Your output preferences are configured at onboarding — template, SLA tier, and delivery format. Every file after that inherits that specification automatically.
SFTP or portal upload. File validation. Confidential from arrival.
Page orientation correction, deduplication, and splitting for large files.
Classification and chronological sorting by trained reviewers.
Every output is reviewed a second time before it leaves us.
Delivered in your template — Word, hyperlinked PDF, ready to use.
Set at onboarding. Every file after that inherits your output spec — columns, headers, format, SLA tier.
Reviewers handle classification, extraction, and sorting. A second reviewer checks the output before delivery.
Urgent (24h), High Priority (48h), Standard (72h). Set at the case level, with deadline tracking built in.
Send us a case. We configure your template, run it through our process, and return it in your format.
A reasonable position. Most clients run a side-by-side comparison on one file before switching.
SFTP, portal, Word, and PDF delivery — we work within your existing tools, not around them.
Tell us what you need and we'll scope it. Or email us directly at backofficeusa@gmail.com.
Response within one business day.
Plain answers to the questions we hear every week from attorneys, adjusters, and clinical teams.
Personal injury, workers' compensation, IME support, and insurance defense — plaintiff and defense sides both. We also handle deposition summaries, chart review, and bill review as standalone services.
Yes. We configure your output template at onboarding — column structure, heading format, SLA tier, and delivery preferences. Nothing changes unless you ask.
We handle files of any size, from a few hundred pages to tens of thousands, without interruption. We'll give you a precise turnaround estimate at intake.
Client records are handled under confidential, access-restricted processes throughout every stage of review. [Add your specific compliance/certification language here.]
We offer three SLA tiers: Urgent (24 hours), High Priority (48 hours), and Standard (72 hours), set at the case level with deadline tracking built in.
We deliver output in Word and hyperlinked PDF formats that work with any case management system, with SFTP intake available for bulk file delivery.